The short version
- 🎁 The Call to Scale and the Quick Momentum Check™ are free. There is nothing to refund.
- Changed your mind soon after paying? You get a full refund within 7 days, if we have not started the work.
- Month-to-month services: cancel any month. Unused prepaid hours are refunded on request.
- Fixed-length builds: our risk-free stage guarantee protects you at every Stage.
- Refunds go back to the way you paid, within 14 days of our decision.
7-day cooling-off
If you buy a service and change your mind, tell us in writing within 7 days of your payment. We refund the full amount, as long as work has not started (no call held on that order, no workshop day delivered, no Stage begun). If work has started, we refund the full amount minus the fair price of what has already been delivered, at the rates on your quote.
Cancelling
| Service | How to cancel | What is refunded |
|---|---|---|
| Advisory hours, coaching, membership (month to month) | Write to us any time before your next billing date. 1 month of notice at most. | Unused prepaid hours, on request. Hours used are not refunded. |
| Workshops and diagnostics | Write to us at least 7 days before the date. | Full refund if you cancel 7 or more days before. Inside 7 days, we may keep a fee for time already set aside, never more than 50% of the price. |
| Fixed-length builds and Sprints | Write to us. Notice of 14 days ends the engagement after the current Stage. | The Stage in progress is handled under the stage guarantee below. Future Stages are not billed. |
If we cancel or move a session, you choose a new date or a full refund for that session.
Risk-free stage guarantee
Risk-free stage guarantee: at every Stage, if the systems are not properly built or cannot be implemented and the cause sits on our side, nothing is charged beyond deliverables already delivered and accepted. Anything you already paid for that Stage beyond that is refunded or, if you prefer, credited.
- How to ask. Write to us within 30 days after that Stage's Gate date.
- Our decision. We decide the cause in writing within 10 business days. A cause is on our side if it comes from our work, our people or our delays. If it comes from both of us, we share that Stage's fee fairly.
- If you disagree. We talk first. Either of us may then take it to 1 independent arbitrator named in your agreement.
- Payment. We pay a refund within 14 days of our decision. A credit lasts 12 months and applies only to a new agreement with LeapCode™.
This protects the work, not the outcome. We guarantee the system, never the revenue. Revenue, profit, growth, customers and time saved are never a Gate, so a result that falls short of a hope is not grounds for a refund.
What is not refundable
- Deliverables already delivered and accepted, and hours already used.
- Stages that did not meet their Gate because of a cause on your side, such as missing access, decisions or information.
- Costs we paid to others for you with your approval, such as travel, software, or workshop materials, once spent.
- Your own business outcomes: revenue, profit or growth.
- Services you stop using after the cooling-off period without giving notice.
How to request a refund
- Email scale@leapcode.consulting with the subject "Refund request".
- Include your name, your company, the invoice or order number, the date and method of payment, and a short reason.
- We confirm we have it within 2 business days.
- We send our written decision within 10 business days.
How and when you are paid back
- Refunds go back to the original payment method, in the currency and amount you paid.
- We pay within 14 days of our decision. Your bank or card issuer may take a few more days to show it.
- An amount charged 2× or by mistake is refunded in full within 7 business days of you telling us.
Disputes and chargebacks
Please write to us before you raise a dispute with your bank. We can usually fix a challenge faster, and we will answer within 2 business days. If you do raise a chargeback, we will give your bank the agreement, the invoice and our record of what was delivered. The dispute contact is below.